Privacy Policy – Roots Revival Festival

1. Introduction

This Privacy Policy explains how Roots Revival Festival collects, uses, and protects your personal data when you use our website and services, including ticket and merchandise purchases via the Monri Payments system. As an event organizer operating in the European Union, we are fully committed to complying with the General Data Protection Regulation (GDPR).

2. What Data We Collect

During the purchase process on our website, we may collect the following personal data:

• Full name

• Email address

• Phone number (optional)

• Purchase details (tickets or products)

• IP address

• Technical cookies and site usage analytics (where applicable)

Note: Payment data (e.g. credit card numbers) is not processed through our servers. All payments are securely handled by Monri Payments, which has its own data protection standards and complies with the highest security protocols.

3. How We Protect Confidential Information

Payments are processed via Monri Payments using industry-standard SSL encryption and PCI DSS certification. We do not store or access your card data.

After a successful transaction, a confirmation with a unique QR code is sent to your email address. This QR code serves as proof of purchase and must be presented at the event location (Forte Mare) to receive your ticket or product.

4. Personal Data Collection and Usage Statement

Roots Revival Festival commits to:

• Collecting and using personal data solely to facilitate purchases and product/ticket distribution.

• Never sharing your personal data with third parties, except when required by law or essential for transaction execution (e.g., with Monri Payments).

• Retaining personal data only for as long as necessary to fulfill contractual and legal obligations.

All users have the right to access, correct, delete, restrict processing, or object to the use of their personal data, as well as the right to data portability. You may exercise these rights by contacting us at: privacy@rootsrevival.me

5. Foreign Currency Conversion Notice

All payments are processed in euros (EUR). If your card is issued in a different currency, the amount will be converted to EUR at your bank’s or card issuer’s exchange rate. Some variation may occur due to currency conversion or international transaction fees applied by your bank.

6. Cookies

Our website uses technical cookies necessary for proper site functionality and purchase flow. Analytical cookies are used only with your explicit consent. You can manage cookies through your browser settings.

7. Contact

For all privacy-related inquiries, you can reach us at:

Roots Revival Festival
Email: privacy@rootsrevival.me
Event Location: Forte Mare Fortress, Herceg Novi, Montenegro